Job Title: Customer Service - Voice Process
Company: Genpact
Locations: Gurgaon & Hyderabad
Job Description
Genpact is seeking dynamic individuals to join our Customer Service team in Gurgaon and Hyderabad. As a Customer Service Associate, you will play a crucial role in delivering exceptional customer experiences through voice interactions.
Key Responsibilities:
Customer Interaction: Handle inbound/outbound calls and resolve customer queries professionally.
Quality Service: Maintain high standards of customer service during all interactions.
Documentation: Accurately document customer interactions and transactions using CRM software.
Team Collaboration: Collaborate effectively with team members to achieve service goals.
Requirements:
Communication Skills: Excellent verbal communication skills in English (additional languages may be preferred).
Customer Focus: Passion for customer service and delivering positive customer experiences.
Education: Minimum qualification of a high school diploma; further education or relevant experience may be preferred.
Benefits:
Competitive salary and incentives.
Comprehensive training and development programs.
Opportunities for career growth within a leading global organization.
Vibrant and inclusive work environment.
How to Apply:
If you are passionate about customer service and ready to make an impact, apply now for the Customer Service - Voice Process role at Genpact. Visit our careers page or reach out to us directly to start your journey with us in Gurgaon or Hyderabad.
Title: Enhance Your Career with Genpact: Customer Service - Voice Process Opportunities in Gurgaon & Hyderabad
Are you looking to kickstart or advance your career in customer service? Genpact is currently hiring for Customer Service - Voice Process roles in Gurgaon and Hyderabad, offering exciting opportunities to join a global leader in business process management. This role is perfect for individuals who are passionate about delivering exceptional customer experiences through voice interactions.
Why Choose Genpact?
At Genpact, we prioritize employee growth and development, offering a supportive work environment where your skills and career aspirations can flourish. As a Customer Service Associate, you will have the chance to directly impact customer satisfaction while gaining valuable experience in a fast-paced industry.
Responsibilities You'll Handle:
In this role, your primary responsibility will be handling inbound and outbound customer calls efficiently. You'll resolve customer queries, provide accurate information, and ensure each interaction meets our high standards of service excellence. Documenting interactions and collaborating with team members to achieve service goals will also be key aspects of your day-to-day responsibilities.
Skills and Qualifications:
To excel in this position, strong communication skills are essential, especially in English. You should possess a customer-centric approach, adept problem-solving skills, and the ability to adapt to rotational shifts as required. While a high school diploma is the minimum requirement, further education or relevant experience will be advantageous.
Benefits of Joining Genpact:
Joining Genpact means being part of a company that values its employees and invests in their success. We offer competitive salaries, attractive incentives, comprehensive training programs, and ample opportunities for career advancement within our global organization. Our vibrant and inclusive workplace culture ensures that every team member feels valued and has the support needed to thrive professionally.
How to Apply: - https://shorturl.at/jwsmG
If you're ready to take the next step in your career journey with Genpact, visit our careers page today to explore the Customer Service - Voice Process opportunities available in Gurgaon and Hyderabad. Join us in delivering excellence and making a difference in customer service. Your future at Genpact awaits!
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