Navigating the Future of Technical Support with PTC: An Inside Look at the Role of a Product Specialist
In today’s fast-paced technological landscape, the role of a Technical Support Engineer - Product Specialist at PTC represents more than just a job; it’s an opportunity to be at the forefront of innovation and customer satisfaction. Based in Pune, India, this position is crucial for ensuring that PTC’s global clientele receives top-tier support for their ALM (Application Lifecycle Management) products, specifically Windchill RV&S and Codebeamer.
The PTC Mission: Bridging the Physical and Digital Worlds
At PTC, the mission is clear: transform how the physical and digital worlds interact. By merging these realms through advanced software, PTC helps companies enhance their operations, create superior products, and empower their workforce. As a Technical Support Engineer - Product Specialist, you become an integral part of this transformative journey.
Your Role: A Blend of Expertise and Customer Focus
In this role, you’ll be the go-to person for providing efficient and professional support to PTC’s global customers during India business hours. The position requires applying in-depth product knowledge to address and resolve medium to advanced customer issues related to Windchill RV&S and Codebeamer. With increasing autonomy, you’ll clarify, troubleshoot, communicate, and document solutions effectively.
Day-to-Day Responsibilities: Problem-Solving and Innovation
Your day-to-day responsibilities will involve a range of tasks designed to ensure customer satisfaction and the smooth functioning of PTC’s ALM products. These include:
Providing Support Services: Assist customers and field staff with configuration and troubleshooting issues related to ALM products. This involves understanding the customer’s issue, leveraging your knowledge of PTC products, and applying Support Services processes.
Developing Expertise: Cultivate a deep understanding of Windchill RV&S and Codebeamer to handle installation and functionality issues. Your expertise will also contribute to the evolution of the PTC Knowledgebase, where you’ll author technical articles capturing best practices and troubleshooting methodologies.
Collaboration and Communication: Work closely with other PTC departments such as R&D and QA to resolve technical problems. Effective communication with customers about the status and resolution of their issues is key.
Professional Growth: Focus on your professional development and provide valuable input to Technical Support projects and functional teams. This role also involves assisting in the creation and implementation of technical training and documentation.
Global Team Collaboration: Engage with offices worldwide to deliver first-class support for mission-critical customers, enhancing the overall customer experience.
Required Skills: A Blend of Technical Know-How and Communication
The role requires a Bachelor’s or Master’s degree in Computer Science, IT, E&TC, or a related field. For those with 0-2 years of experience, or even fresh graduates with strong Java and PL/SQL knowledge, this role offers a dynamic entry point into the tech world. Certifications like OCJP or Oracle DBA are advantageous but not mandatory.
Strong written and verbal communication skills are essential, as you’ll be interacting with customers and other departments to provide clear and effective solutions.
HOW To Apply :- Apply Now
Life at PTC: More Than Just a Job
At PTC, your work is about more than just technology; it’s about contributing to a mission that transforms industries and improves lives. The environment fosters growth, celebrates diverse ideas, and emphasizes the importance of showing up as your authentic self.
If you’re passionate about problem-solving and innovation, a career with PTC as a Technical Support Engineer - Product Specialist might be your next exciting step. Dive into a role where your expertise and dedication directly impact customer success and shape the future of technology.
Ready to explore this opportunity? PTC welcomes you to be part of a team that is as committed to personal growth and professional excellence as you are.
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